Returns & Exchanges

We hope you love your items but if you are unhappy with your purchase for any reason, unless they are made to order, they can be returned for a refund or exchange provided that the following guidelines are observed. 

Email us at hello@laurenfrancisbridal.com within 14 working days from receiving your items and request to either refund or exchange. We will then give you full details and instructions on our simple return and exchange process.

After 14 working days from when you received your item, we cannot offer you a refund. 

You must return the items in the same condition in which you received them, with their original packaging and tags in place. You are asked to take reasonable care of the items. In the case of an item with a hygiene seal, you are required not to remove the seal when examining the item.  If handling or viewing of the item is excessive beyond that reasonably required to ensure that the item functions as expected or you damage the item in any way.

To complete a return or exchange, please include your order number and name within the box.

The original shipping fee will not be refunded.

You will be responsible for paying for your own shipping costs for returning your items.

We cannot accept responsibility of returns lost in the post unless you send the parcel tracked and can show that the parcel has been signed for by Lauren Francis Bridal.

Once we receive the returned item we will assess it and will notify you about whether we are accepting the product for return. A refund will be processed within 14 days of us receiving the returned items.

We are unable to offer you a refund or exchange on the following:

If the items are personalised in any way or custom made / made to order 

We are unable to refund or exchange earrings due to hygiene reasons.

All custom orders are final and non-returnable. This does not affect your statutory rights.

Faulty items

If you receive an item that is faulty, damaged or incorrect in any way please let us know within 14 days and we will arrange a collection, at a time convenient to you, and a replacement sent to you. If you no longer want the item or would like to cancel we will refund you in full.